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We are always happy to answer any questions you may have about what we do and who we are. Here are some of the questions we get asked most often. If you have questions specific to our Grill Service Prosâ„¢ Membership, please visit here or look at our about us page.

Feel free to call / text us anytime at (770) 984 1200 or email us at [email protected]

What areas do you serve?

We service the whole of Atlanta, and the surrounding metro area - visit our Service Area page.

What does a BBQ Grill cleaning cost?

We offer two levels of BBQ Grill cleaning; basic clean and deep clean. Pricing depends on which option selected, along with the size of your grill. Please visit our Pricing Page for more info.

How long does a BBQ Grill cleaning take?

A typical basic cleaning normally takes 1 1/2 to 2 hours while a deep cleaning will typically take 2 1/2 to 4 hours.

How often should I get my BBQ Grill cleaned?

This depends on a few factors, like frequency of use, however we recommend a deep cleaning at least once per year, normally in early spring or summer.

Cleaning and servicing your grill often will ensure that it lasts longer, is safe and healthy for your family and friends, and looks good.

Do I need to be home?

The first time we meet, we prefer that a customer is home so that we can discuss expectations, review our services and get oriented to your yard and outdoor living space. For subsequent visits, this is not required.

Are the chemicals that you use harmful to myself, my family, or my pets?

We use a combination of steam, and degreasing chemicals, that are non-caustic, non-toxic, biodegradable and eco-friendly. 

Who is your typical customer?

Our typical customers value their time with their family and friends, so cleaning and maintaining their grill and outdoor kitchen is not how they prefer to spend their Saturday morning! We typically clean and service luxury and premium BBQ grills above $2,500, with an average value of $5,000.

What do I need to do to my BBQ Grill before cleaning?

We ask that your grill be in working order for cleaning services, and that we have access to your outdoor living space, plus access to an exterior water faucet, and an electrical outlet. Nothing else special needs to be done with your BBQ Grill.

Can I clean my BBQ Grill myself?

Yes, you certainly can, however as I'm sure you know, its a dirty and time consuming job. We are the professionals so you can expect great results, in a timely manner.

Why should I have Grill Service Pros clean my BBQ Grill?

It's what we do! We have have tried and tested methods and processes that allow us to achieve the desired result in an efficient amount of time.

What does Grill Service Pros not do?

  • We can not remove discoloration caused by excessive heat and/or neglect
  • We do not fix dented, scratched or abused surfaces
  • We do not weld, or fix corroded grills and components

Do you carry BBQ Grill parts for repairs?

No, we do not carry all parts for all grills. We may have a few standard, commonly interchangeable parts but, generally, after inspecting your BBQ Grill, we will need to order specific parts for your required repairs.

Are you hiring Technicians or Service Pros?

We are always looking for hardworking and top talent to join our team - visit our Become a Service Pro page.